Privacy Policy

Klein Health Coaching (“KHC”, “we”, “us” or “our”) respects the privacy of website visitors, applicants and clients.

This Privacy Policy explains what personal information KHC may collect, why it is collected, how it may be used or disclosed, and the choices and rights available to you.

KHC provides health and wellness coaching and education. It is not a medical practice and does not provide medical diagnosis or treatment.

The public website at kleinhealthcoaching.com is intentionally not designed as a medical intake system, health-record portal, symptom checker, diagnostic service or emergency service.

Who is responsible for your information

Klein Health Coaching
Email: simon@kleinhealthcoaching.com

For privacy questions, access or correction requests, or other privacy-related enquiries, contact the email address above.

Information we may collect

Website and technical information

The website and service providers necessary to operate it may process technical information such as IP address, device or browser information, security logs, session information and similar information.

Contact information

If you contact KHC, we may receive your name, email address and the ordinary business information you choose to provide.

Please do not send medical records, laboratory reports, detailed symptoms, medication information or other sensitive health information through the general website contact process or unsolicited ordinary email.

KHC Starting Point

KHC Starting Point uses fixed, high-level choices intended to help explain which KHC coaching starting point may be relevant.

It is an educational coaching-fit guide, not a medical or validated health assessment.

The public guide is deliberately designed not to request detailed symptoms, diagnoses, medications, laboratory values or medical records.

Application information

If you apply for a Private Health Strategy Assessment or another KHC service, KHC may collect information reasonably needed to:

• evaluate whether the service appears suitable;
• understand your broad goals and relevant context;
• communicate with you;
• administer the application; and
• arrange the service if accepted.

Detailed health information should be requested only when reasonably necessary and through the process designated by KHC.

Client and health information

If you become a client, you may voluntarily provide information concerning health, lifestyle, nutrition, sleep, exercise, stress, healthcare recommendations, laboratory or other reports, goals and coaching progress.

KHC seeks to collect only information reasonably relevant to the service being provided.

Health information may receive enhanced protection under applicable privacy law.

Payment and transaction information

KHC and its service providers may process information concerning the service purchased, transaction amount, payment status, date, billing information and transaction reference.

Full payment-card information is normally handled by the relevant payment processor rather than stored directly by KHC.

Scheduling and communications

KHC may retain appointment information, coaching-related communications and other service correspondence where reasonably necessary.

KHC email subscriptions and welcome resource

If you choose to join KHC emails, KHC uses your email address through Kartra to manage your subscription and send practical health-planning emails and occasional webinar and coaching-program offers. The free One-Priority Health Plan is a welcome resource for this subscription. Providing your email is voluntary, but it is needed to subscribe.

Confirm your email address to finish subscribing and receive the planner. The welcome series includes the planner and three short follow-up emails in the first week, followed by occasional KHC emails. You can unsubscribe at any time. Your completed planner remains private to you and is not collected. Your optional website analytics choice is separate from email-subscription consent and does not set preferences on Kartra.

Marketing information

If you choose to receive KHC marketing communications, KHC may process your email address, marketing preferences and unsubscribe status.

Marketing consent is separate from applying for or purchasing a coaching service.

Is providing information compulsory?

Unless information is required by law, providing personal information to KHC is generally voluntary.

However, KHC may be unable to evaluate an application or provide a requested service if you choose not to provide information that is reasonably necessary for that purpose.

You are not required to provide irrelevant health information.

Why KHC uses personal information

KHC may process information to:

• operate and secure the website;
• respond to enquiries;
• manage email subscriptions and deliver welcome resources;
• assess applications;
• provide agreed coaching services;
• communicate with clients;
• arrange appointments;
• prepare agreed coaching strategies and deliverables;
• administer payments;
• maintain required business, legal and accounting records;
• protect KHC's rights and systems;
• improve services using appropriately limited information; and
• send marketing communications where lawfully permitted.

KHC does not sell personal health information to advertisers.

Health information supplied through an application or coaching relationship must not be used to create advertising audiences or to target third-party advertising.

Health and other sensitive information

Information concerning health may be considered particularly sensitive personal information under applicable privacy law.

KHC will seek affirmative consent where consent is required to collect and use such information.

Health information should be supplied only when reasonably relevant to the service.

Where information is not needed, KHC should not request or retain it merely because it might conceivably be useful.

Who may receive information

Technology and service providers

KHC may use contracted providers for website operation, applications, scheduling, email, communication, payments, document storage and other business functions.

These providers may process information only to the extent necessary to provide their services or as otherwise permitted by applicable law.

KHC currently uses Kartra for elements of its application and client-acquisition infrastructure.

If you allow optional website analytics, Google receives the technical and usage information described under Cookies and similar technologies to provide Google Analytics. Google may process analytics information outside Israel. See how Google uses information from sites that use its services and Google's Privacy Policy.

Professional advisers

Information may be disclosed to accountants, lawyers, insurers or other professional advisers where reasonably necessary and subject to appropriate confidentiality obligations.

Healthcare professionals

KHC does not routinely disclose client health information to healthcare professionals.

Information may be shared at the client's direction or with appropriate authorization where collaboration is useful.

Legal and safety requirements

Information may be disclosed where required by law or lawful process, or where disclosure is legally permitted and reasonably necessary to protect legal rights or respond appropriately to a serious safety issue.

KHC coaching confidentiality should not be understood as legally privileged doctor-patient or lawyer-client confidentiality.

International processing

Some technology providers used by KHC may process information outside Israel.

Where applicable law imposes requirements on international transfers, appropriate legal or contractual safeguards should be used where required.

Retention

KHC seeks to retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, contractual, accounting, insurance or dispute requirements.

KHC's working Version-1 retention approach is:

• general enquiries: normally up to 12 months after meaningful contact ends;
• incomplete applications: normally approximately 90 days;
• applications that do not become coaching relationships: minimize or remove information once it is no longer reasonably necessary;
• active client information: while reasonably required to provide the service;
• core completed-client service records: may be retained for an appropriate period where reasonably required for contractual, legal, professional, insurance or dispute purposes;
• supporting health documents: should be reviewed and removed when no longer reasonably necessary rather than automatically retained indefinitely;
• accounting and transaction records: as required by applicable law;
• marketing information: until unsubscribe or it otherwise ceases to be required, while a limited suppression record may be retained so an opt-out can continue to be honored.

For Google Analytics, the current retention settings are two months for event data and 14 months for user data. New activity resets the user-data retention period, so a returning visitor's user identifier may be retained for longer than 14 months from the first visit. Google processes expiry-based deletion on a monthly cycle. These settings do not impose the same limits on standard aggregated reports, which may remain available for longer. These server-side retention settings are separate from analytics-cookie expiry and the 180-day validity of your consent preference.

Information may be retained longer where genuinely required by law or an existing legal claim.

Access and correction

Subject to applicable law, you may have rights to ask whether KHC holds personal information concerning you, inspect applicable information, and request correction where information is inaccurate, incomplete, unclear or outdated.

Other rights may apply depending on your location and applicable law.

Contact:
simon@kleinhealthcoaching.com

KHC may reasonably verify identity before providing access to personal information.

Security

KHC seeks to use reasonable administrative, organizational and technical safeguards appropriate to the information being processed.

No internet or electronic-storage system can be guaranteed to be completely secure.

Cookies and similar technologies

Technologies strictly necessary to operate, secure or provide requested website functionality may be used.

We use optional Google Analytics 4 to understand visits to our home, assessment, privacy and One-Priority Health Plan pages, and clicks to the assessment application, the planner signup page and the planner PDF. Google Analytics is not loaded unless you choose Allow analytics. If you decline or do not make a choice, this website does not send analytics data to Google. You can use the website without optional analytics and change your choice through Cookies in the footer.

With the same optional analytics choice, Kartra page tracking records visits to the planner’s check-your-email and download pages. These two native collectors load only after a fresh choice that names both Google and Kartra. Older Google-only choices do not enable them. A download visit is not confirmation of a subscription. These collectors are separate from the signup on Kartra. Refusal keeps these two collectors off and does not prevent access to the planner PDF.

Our Google Analytics events use fixed page, resource and link labels. A resource-page visit or download-link click does not prove that a signup was accepted, an email was delivered or a person subscribed to marketing. We do not send Starting Point answers, results or answer-by-answer activity, application contents, names, email addresses or health details to Google Analytics. Page visits can nevertheless reveal an interest in KHC's services. KHC does not use this analytics setup to build advertising audiences or personalize advertising.

After you allow analytics, Google may collect technical information such as browser and session identifiers, device and browser information, language, screen resolution, and visit and engagement information. The connection to Google also involves your IP address, which Google may use for service operation and approximate location. These technical data are not necessarily anonymous. Google's tag may generate standard session, first-visit and engagement information in addition to the page visits and explicitly labeled link clicks measured by KHC.

Your analytics choice is saved in this browser's local storage, separately from guide answers. The choice is valid for 180 days from the last time you make it. Once it expires, analytics remains off until you allow it again. Clearing site storage or using another browser may cause you to be asked again. If your browser sends a Global Privacy Control signal, this website keeps optional analytics off.

Google Analytics uses separate first-party cookies to distinguish browsers and visits. Their lifetime is not the same as the 180-day lifetime of your analytics choice. Our settings use Google's standard two-year cookie lifetime, normally renewed when you return, although browser restrictions can shorten it. You can remove cookies through your browser settings. See Google's explanation of Analytics cookies.

Withdrawing your choice stops new collector loads and reloads the page to remove already-running analytics code. This does not automatically delete Kartra cookies or information already received; browser settings can remove stored cookies. Actual native cookie behavior must be verified before this proposed integration is released.

Withdrawing your choice switches off further Google Analytics collection on this website. It does not recall or automatically erase information already sent to Google. Analytics data retention is explained in the Retention section. The application on the separate Kartra service has its own technology and disclosures; your choice here does not set preferences on that service.

The One-Priority Health Plan signup button takes you to a separate KHC signup page hosted by Kartra. The signup form and its scripts are not embedded on this website. Kartra uses its own cookies and tracking technologies on that page. This website's optional analytics choice covers KHC's Google Analytics and the two named Kartra page collectors only; it does not set preferences on the Kartra-hosted signup page and is not consent to marketing emails. Review the privacy and subscription choices on Kartra before completing signup.

KHC does not intend to use health-related application responses, health data or coaching information for behavioral advertising or advertising retargeting.

Marketing

Where permitted, KHC may send information about its research, content or services.

You may unsubscribe from marketing at any time.

Opting out of marketing does not prevent necessary communications about a service you requested or purchased.

Children

KHC's Version-1 private coaching services are intended for adults aged 18 or over.

KHC does not knowingly solicit sensitive health information from children through this website.

Third-party services

The website may link to external services.

Independent third parties have their own privacy practices and policies.

Changes

KHC may update this Privacy Policy as its services, technologies or legal obligations change.

The current effective date will appear on this page.

Contact

Klein Health Coaching
simon@kleinhealthcoaching.com